TERMS & CONDITIONS

Terms of use

Customer Recognition The codes used to identify you are two: the login code (username / email) and the personal password (password), which each time you enter them give you access with absolute security to your personal information. the ability to change your Personal Security Password and your e-mail address as often as you like. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining the secrecy and hiding it from third parties. In case of loss or leakage, you must immediately notify us, otherwise the electronic shop astra-jewels.gr is not responsible for the use of the password by an unauthorized person.We recommend that you change your password at regular intervals and avoid using it yourself and easily detect it codes (eg date of birth). We also recommend that you use not only letters and numbers but also symbols to create a password.


Firewall Access


Access to astra-jewels.gr systems is controlled by a firewall, which allows the use of certain services by customers / users, while prohibiting access to data systems and databases with confidential information and company information.

Trading Confidentiality

Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information transmitted by the user / member to astra-jewels.gr is confidential and we have taken all necessary measures to use them only insofar as this is deemed necessary in the context of the services provided. Some of the measures taken are the following: Astra-jewels.gr does not disclose the details of its customers and transactions unless it has written authorization from you or it is required by a court order or decision of another public authority. For your own safety, you should also handle all information provided through the Service as confidential and confidential and not make any disclosure to third parties.

Privacy

When you visit astra-jewels.gr pages, you may be asked to provide personal information about you (name, surname, profession, e-mail address, product shipping address, etc.) as a rule to process your orders. Any personal data you declare anywhere on the pages and services of the astra-jewels.gr website are strictly for the sole purpose of dealing with you, communication, improvement of the services provided and ensuring the operation of the respective service and may not be used by any third party (except as provided by law to the competent authorities). In any case, employees of astra-jewels.gr who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Any reasonable measure to insure your data has been taken. At any time, the user reserves the right to update or object to the further processing of his or her data in accordance with the applicable law on the protection of personal data.

Payment methods

With Cash On Sale: You will pay when you receive the goods you ordered at the place you have indicated .Tuffering is a safe way to pay for purchases. Upon receipt of the ordered products you pay and the amount due to the courier company who delivers your order, the delivery cost is 2,30 €

With credit card: Using your credit card for your purchases at the astra-jewels.gr online store is absolutely safe. To pay by credit card you will need to fill in the relevant form on the completion of your order with the number and expiration date of your credit card card, the holder's name, and the three-digit number (CVV) located on the back of the card.

By Bank Deposit (wire transfer): If you do not have a credit card or if you do not have the pay-as-you-go method, you can pay the order by wire transfer to a bank account. In that case, the order will remain in the "standby" status after it is registered until confirmed by the account department We will deposit the amount in the following bank account:

 PIRAEUS BANK: IBAN: GR37 0171 6350 0066 3510 8286 731.


Secure Transactions

Astra-jewels.gr recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures using the most up-to-date and advanced methods to ensure maximum security. All information related to your personal information and your transactions are secure and confidential.

Shipping methods

Shipping in Greece

All shipments to destinations within Greece are made without shipping costs for purchases over € 50, regardless of the quantity of your order. For purchases up to € 50, shipping charges are € 2.30, regardless of the weight. The products you ordered are sent to your designated address via the ACS courier company

Shipping Worldwide

All shipments to destinations outside of Greece are free of charge for purchases over 100 € and you receive in 6-8 business days, regardless of the quantity of your order. For purchases up to € 100, the shipping charge is € 5.00, regardless of the weight. The products you have ordered are sent to your designated address via the Hellenic Post Office (Hellenic Post Office).

Shipping / delivery time

The main concern of the astra-jewels.gr e-shop is the excellent and fast service of its customers. Our goal is to provide the most quality products on the market at the lowest prices and with the fastest delivery times. Orders are shipped from our company on the same day if they are registered until 13:00 on a business day and there is no problem with availability or other cause of delay (eg need to identify customer details due to use of suspicious credit card). The delivery time of orders in Greece depends on the courier company and is usually 1-3 business days. We can not be held responsible for any inaccuracies resulting from republications in our products' prices, other websites or internet links

Cancellation / Return Policy

If a user wishes to change or return a product, he has the right to do so within 14 (fourteen) days from the date of receipt, provided that the return is made with the partner courier company. (ACS COURIER). In particular, the customer must fill in the return form electronically or contact Astra-Jewels by telephone or via e-mail at info@astra-jewels.gr. In particular, the customer must fill in the return form electronically or contact Astra-Jewels by telephone or via e-mail at info@astra-jewels.gr. If the following conditions are met, Astra-Jewels is required to replace the product with anything else that the customer desires. In case of higher value, the difference is charged to the customer. Refunds are made at the current price of the item at the date of receipt by Astra-Jewels from the courier.If we contact you to approve your return, there are the following options:

Credit - Credit to your account in our online store. The amount corresponding to the product you want to return will be posted to your account in the form of Voucher so that it can be used whenever you want on your next purchase. The credit is activated from the moment we receive your return and you receive a phone call from the refund department.

Change with another product - If you have already selected the product with which you want to make the change, you will inform us by phone and we will proceed with the sending of the new product if there is availability in the color and number you are interested in and if we have received them for return products. The cost of the first change is free of charge, and each subsequent change is charged to 8 euros regardless of the amount.

Refund - Your money will be refunded within 7-8 business days from the date we receive your refund to the bank account you declare. If you have purchased a credit card, the amount will be refunded to the card you used. The amount of € 8 will be deducted from the refund to cover the return costs of the products Shipping methods.




Astra Jewels
Location: Ktistaki 2a Chania Crete
Vat Number: 038001929
DOY: Chanion
Director: Panagiotis Chatzakis