RETURN POLICIES

Return policies: If a user wishes to change or return a product, he has the right to do so within 14 (fourteen) days from the date of receipt, provided that the return is made with the partner courier company. (ACS COURIER). In particular, the customer must fill in the return form electronically or contact Astra-Jewels by telephone or via e-mail at info@astra-jewels.gr. If the following conditions are met, Astra-Jewels is required to replace the product with anything else that the customer desires. In case of higher value, the difference is charged to the customer. Product returns are made at the current price of the item at the date of delivery to Astra-Jewels by the courier. If we contact you to approve your return, there are the following options:

Credit - Credit to your account at our online store. The amount corresponding to the product you want to return will be posted to your account in the form of Voucher so that it can be used whenever you want in your next purchase. The credit is activated from the moment you receive your return and you receive a phone call from the refund department. Change with another product - If you have already selected the product with which you want to make the change, you will inform us by phone and we will proceed with sending the new product if there is availability in the color and number you are interested in and if we have received them for return products. The cost of the 1st change is free of charge, and each subsequent change is charged with 8 euro regardless of the amount.Refund - Your money will be refunded within 7-8 business days from the date we receive your refund to the bank account you declare. If you have purchased a credit card, the amount will be refunded to the card you used. The amount of € 8 will be deducted from the refund to cover the costs of returning the products

The address for all returns is:

KTISTAKI 14

Chania-Crete-Greece  

Zip Code 73100

Necessary conditions for a refund to be accepted:

Products must not be used, worn, washed, modified or damaged Identity tags together with all designer labels are attached to the product Have all the documents accompanying it (eg Proof of Retail Sale - TDD etc.) Returned product boxes have not suffered damage (sticking labels and packaging tapes)

DEFECTIVE PRODUCTS

Defective products are marked as damaged products upon receipt or those exhibiting a manufacturing error within one (1) month from the date of purchase. Products that are damaged due to wear and tear are not considered defective. All products with a marked manufacturing defect will be replaced with the same product, if available diffe However, Astra-jewels reserves the right, in the event of controversial complaints, to return the products to the manufacturer for review to determine whether the complaint is real. The user will be informed of the progress of his complaint. Wherever possible, Astra-jewels will repair the defective product. On returning and re-sending defective products, the customer does not incur any shipping costs. If there is a difference in the price of the new item, it is charged to the customer. Rently, it can choose anything else that the customer desires.

 BAZAAR PERIODS

Products purchased during BAZAAR or any other special discounted action will not be eligible for refund unless it is a defective product.